1 General Terms
By using the online betting and casino services operated by bk34 ("we", "us", "platform"), you ("user", "member", "you") are considered to have agreed to these terms and conditions ("Terms"). These Terms form a legally binding agreement. If you do not agree with any part of these Terms, please refrain from using our platform.
bk34 is committed to providing a safe, transparent and entertaining online betting environment for users in Bangladesh. Our platform offers cricket betting, slot games, live casino and many more services, all operated under full SSL encryption and fair play principles.
2 Eligibility and Account Registration
2.1 Age Requirement and Eligibility
To open an account and use any service on bk34, you must be at least 21 years of age. All services on this platform are strictly prohibited for anyone under 21. bk34 may request a valid ID document at any time for age verification purposes.
2.2 Registration Requirements
When registering an account, you must meet the following requirements:
- You must provide your full name, email address and all other information completely, truthfully and accurately.
- Each individual may create only one account.
- Operating multiple accounts from the same household or device is prohibited.
- You must use the account in your own name and on your own behalf — not on behalf of any third party.
- bk34 reserves the right to cancel accounts and forfeit any pending winnings in the event of false information being provided.
2.3 Identity Verification (KYC)
bk34 follows a Know Your Customer (KYC) process. You may be required to submit a copy of your national ID card or passport before withdrawal requests are processed. Withdrawals may be placed on hold until KYC verification is complete.
3 Account Security
It is your sole responsibility to keep your account password and login details completely confidential. Never share your password with any third party. You are fully responsible for all activity conducted through your account.
- If you notice any unauthorised access or suspicious activity on your account, contact our 24/7 live chat support immediately.
- bk34 will never ask for your password via email or chat.
- Use a strong password and change it regularly.
- In the event of suspicious activity, bk34 may temporarily suspend an account for security purposes.
4 Deposits and Withdrawals
4.1 Deposits
The minimum deposit amount on bk34 is ৳100. We accept the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. All transactions are conducted in Bangladeshi Taka (BDT) and are secured by SSL encryption.
4.2 Withdrawals
The minimum withdrawal amount is ৳500. After successful verification, withdrawals are generally processed within 10 to 45 minutes. Please keep the following in mind when requesting a withdrawal:
- Withdrawals will be made via the same payment method used for the deposit.
- bk34 may request additional documents for verification purposes.
- Withdrawals may be placed on hold if fraud or irregularities are suspected.
- Funds derived from bonuses must meet the specified wagering requirements before they can be withdrawn.
5 Bonuses and Promotions
5.1 Welcome Bonus
New members can receive up to a 120% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20x (deposit + bonus). For example, a ৳1,000 deposit with a ৳1,200 bonus would require total wagering of ৳44,000.
5.2 General Bonus Terms
- Each user may claim each promotional offer only once.
- Bonus funds may not be withdrawn before the wagering requirements are met.
- If bonuses are claimed through multiple accounts, all associated accounts will be cancelled.
- bk34 reserves the right to modify, suspend or cancel any promotion.
- Bonuses will only be awarded after wagering with real money — free bets or demo mode do not apply.
- bk34 reserves the right to cancel any bonus in cases it determines to be bonus abuse.
5.3 VIP Program
The bk34 VIP program has five tiers, with weekly cashback benefits increasing at each tier:
- Bronze: Up to 0.3% weekly cashback.
- Silver: Up to 0.6% weekly cashback.
- Gold: Up to 0.9% weekly cashback.
- Platinum: Up to 1.2% weekly cashback.
- Diamond: Up to 1.5% weekly cashback.
VIP tier progression is determined based on active participation and loyalty on the platform.
6 Betting Rules
All bets on bk34 are conducted fairly and transparently. bk34 has final authority over decisions to accept or void bets.
- Bets that have been confirmed cannot generally be cancelled.
- Bets incorrectly recorded due to technical errors may be declared void.
- In sports betting, if an event is cancelled, the bet amount will be refunded.
- In casino games, if a game is left incomplete due to a technical error, the outcome will be determined in accordance with the game's standard rules.
- Bets may be voided if suspicious betting patterns or system manipulation are detected.
7 Prohibited Activities
The following activities are strictly prohibited on bk34:
- Any attempt at money laundering or illegal financial transactions.
- Placing bets through software, bots or any automated method.
- Exploiting software vulnerabilities or technical loopholes to gain an unfair advantage.
- Using another person's account or transferring an account to a third party.
- Registering using a false identity or forged documents.
- Arbitrage betting or bonus abuse for the purpose of guaranteed profit.
- Using hacking, viruses or malicious code against the platform.
- Fraudulent conduct towards other users.
8 Responsible Gaming
bk34 places the highest priority on responsible gambling. We believe betting is a form of entertainment — not a solution to financial problems. We provide a range of protective tools on our platform.
- Deposit limit settings — daily, weekly or monthly.
- Self-exclusion options (temporary or permanent).
- Reality checks to monitor time spent playing.
- If signs of problem gambling are identified, our support team actively provides assistance.
If you feel that your gambling habits are getting out of control, please contact our 24/7 support or visit the Responsible Gaming page.
9 Privacy and Data Protection
bk34 takes the privacy of your personal information very seriously. To read our full privacy policy, visit the Privacy Policy page. In brief:
- Your personal information is used only for service delivery and fulfilling legal obligations.
- We do not sell your information to third parties without your consent.
- All data is protected by internationally standard SSL encryption.
- You have the right to request access to, correction of or deletion of your information.
10 Intellectual Property and Copyright
All content on the bk34 platform — logos, designs, text, graphics, software, and other materials — is the exclusive property of bk34 and is protected by international copyright law.
- Reproducing, distributing, or using any content for commercial purposes without prior written permission from bk34 is prohibited.
- Third-party game software (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) operates under those providers' own license terms.
- Unauthorized use of bk34's trademarks or brand materials will result in legal action.
11 Liability Limitations
To the maximum extent permitted by applicable law, bk34 accepts no liability for the following:
- Loss of bets or game sessions due to internet connection issues or technical failures.
- Issues caused by your own hardware or software.
- Delays or errors by third-party payment providers.
- Service disruptions due to force majeure events.
bk34 always strives to maintain and improve service quality. However, the service may be temporarily unavailable due to scheduled maintenance.
12 Account Suspension & Closure
12.1 Account Closure by bk34
bk34 may suspend or permanently close your account without prior notice in the following circumstances:
- Any violation of these terms and conditions.
- Suspicion of fraud, deception, or money laundering.
- Order from a court or regulatory authority.
- Account inactivity for an extended period (generally 12 months or more).
12.2 Account Closure by Member
You may request to close your account at any time by contacting our support team. Please ensure you withdraw any eligible balance before closing your account.
13 Dispute Resolution
In the event of a dispute, we first attempt to resolve it through direct discussion. To submit a complaint, please contact our support team:
- Get immediate assistance via 24/7 live chat.
- Send a detailed complaint by email: [email protected]
The support team generally reviews all complaints within a reasonable time. For disputes relating to game outcomes, game logs and server records will be considered as final evidence.
14 Changes to Terms
bk34 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the platform or notify members by email.
Continued use of the platform after any changes will be considered as your acceptance of the updated terms. We therefore recommend reviewing this page regularly.