bk34's Privacy Policy

bk34 (referred to herein as "we", "us", or "the platform") provides a trusted online betting and casino service for users in Bangladesh. We place the highest importance on the personal privacy of all our users. This privacy policy explains what types of information we collect, how it is used, under what circumstances it may be shared with third parties, and what steps we take to protect your information.

By using bk34's website or services, you are considered to have agreed to the terms described in this privacy policy. We may update this policy from time to time, so you are advised to review it regularly.

When registering an account and using services on bk34, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• National ID (NID) number or passport number
• Email address
• Residential address
• Account username and password (in encrypted form)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

• IP address and device information
• Browser type and operating system
• Login times and session information
• Cookie and web beacon data
• Game play history and activity logs on the platform

1.4 Communication Information

• Messages and support tickets submitted via live chat
• Content of communications via email
• User feedback and complaints

bk34 uses your information for the following legitimate purposes:

2.1 Service Delivery and Operations

We need your information to create and verify your account, process deposits and withdrawals, and run gaming services without interruption. This information is essential for correctly processing transactions such as a minimum deposit of ৳100 and withdrawals of ৳500 via bKash or Nagad.

2.2 Identity Verification and Age Confirmation

bk34 provides services only to those aged 21 or above. Verifying the age and identity of users at the time of registration is therefore our policy obligation. National ID or passport information is used for this purpose.

2.3 Fraud Prevention and Security

We analyse information to ensure account security, prevent unauthorised access, and detect suspicious transactions. This is done to protect your account and funds.

2.4 Customer Service and Support

Our 24/7 Bengali live chat support team may review your account information and communication history to resolve your issues.

2.5 Service Improvement

By analysing user experience, we continually work to improve our platform, game collection, and quality of service. This analysis is carried out in a fully anonymous manner.

2.6 Compliance with Legal Obligations

We retain necessary information to comply with applicable legal requirements and to respond to legitimate requests from any authority.

bk34 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Partners

Limited information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, and security verification. These partners are bound to comply with our privacy standards.

3.2 Legal Obligations

We may be required to disclose necessary information to comply with court orders or lawful directives from government or regulatory bodies.

3.3 Fraud and Abuse Prevention

If we believe that a user is involved in fraud, money laundering, or any other illegal activity, we reserve the right to provide relevant information to the appropriate authorities.

3.4 Business Transfers

In the event of a future merger, acquisition, or transfer of business assets, user information may be transferred to the new entity. We will notify users in advance in such circumstances.

bk34 uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser that help improve your experience.

4.1 Essential Cookies

These cookies are used to keep your login session active and to ensure the basic functionality of the platform. They cannot be disabled as they are an integral part of the service.

4.2 Functionality Cookies

These cookies are used to remember your language preferences, game settings, and other personalised choices. They make your repeated login experience easier.

4.3 Analytics Cookies

We collect anonymous statistics to understand how users interact with our platform. This information is used to improve the service and is not used to identify any individual.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work correctly.

bk34 follows industry-standard security technologies and practices to protect your personal information.

5.1 SSL Encryption

All data exchanged between our platform and your browser is protected by SSL (Secure Socket Layer) encryption. This prevents any third party from intercepting or reading your information.

5.2 Data Storage Security

Stored data is kept in encrypted databases and managed under strict access controls. Only authorised personnel can access specific information.

5.3 Password Protection

Your password is never stored directly. It is converted using a strong cryptographic hashing method, meaning no employee of ours can know your actual password.

5.4 Regular Security Audits

We regularly conduct security reviews and tests of our systems so that any vulnerabilities can be identified and resolved quickly.

5.5 Acknowledgement of Limitations

It is not possible for anyone to guarantee complete security for data transmission over the internet. However, bk34 commits to using the most up-to-date and effective methods to protect your information. If a security breach is suspected, we will notify you as quickly as possible.

bk34 does not retain your information beyond what is necessary.

6.1 Data Retention Period

Information required for active accounts is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a defined period for the purposes of meeting legal obligations, resolving disputes, and preventing fraud.

6.2 Financial Records

Transaction records and financial information are retained for the period required under applicable law.

6.3 Data Deletion Requests

If you wish to close your account and request deletion of your information, please contact our support team. Please note, however, that we are obligated to retain certain information for a defined period due to legal or regulatory requirements.

As a user of bk34, you have the following rights regarding your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will respond to your request within a reasonable time.

7.2 Right to Rectification

If you believe that any information stored in your account is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, this right may be limited where legal obligations apply.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes.

7.5 Right to Data Portability

You may request a copy of your account information in a structured, accessible format.

To exercise these rights, please contact us through our support channels.

bk34's services are for those aged 21 or above only. We do not knowingly collect information from any minor. We follow an age verification process at the time of registration.

If we become aware that we have inadvertently collected information from a minor, we will delete that information as quickly as possible and close the associated account.

bk34 reserves the right to amend this privacy policy at any time. If there are any significant changes to the policy, we will notify you via an announcement on our platform or to your registered email address.

If you continue to use the service after the updated policy is published, you will be considered to have accepted the revised policy.

The current version of this policy will always be available on this page, and the "Last updated" date will be clearly shown at the top of the page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will get back to you as quickly as possible.

We are committed to protecting your privacy and take any concerns seriously.